Compliments and Concerns

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Compliments

We are delighted to hear from you when we have gone above and beyond as your trusted finance broker. If you have experience exceptional service, please let us know using the contact details below.

Concerns

If, for any reason, we have not met your expectations and you feel you have not received the highest standard of care from us, please let us know through our complaints process. Through this process we will make sure your concern is addressed quickly and fairly. 

Contact Us

You can contact us via any of the following:

Phone: 0419 161 622

Email: sheridan@connorfinance.com.au

Post: PO Box 1311, Noosaville, QLD, 4566

Complaint Updates

If you need an update on your complaint at any time, please contact us through one of the methods listed above.

Resolution

While we aim to find a resolution to your complaint straight away, there may be times this is not possible. If that is the case, we will still make your complaint our priority and keep you updated on the status of your complaint.

Taking It Further

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party, the Credit and Investments Ombudsman (CIO). You can contact CIO at:

1800 138 422 (local call cost)

Credit and Investments Ombudsman

PO Box A252

Sydney South NSW 1235

www.cio.org.au