Compliments and Concerns
Compliments
We are delighted to hear from you that we have gone above and beyond as your trusted finance broker. If you have experienced exceptional service, please let us know using the contact details below.
Concerns
If, for any reason, we have not met your expectations and you feel you have not received the highest standard of care from us, please let us know through our complaints process. Through this process, we will make sure your concern is addressed quickly and fairly.
Contact Us
You can contact us via any of the following:
Phone: (07) 3435 1520
Email: info@connorfinance.com.au
Post: Suite 89,
42 Manilla Street
East Brisbane QLD 4169
Complaint Updates
If you need an update on your complaint at any time, please contact us through one of the methods listed above.
Resolution
While we aim to find a resolution to your complaint straight away, there may be times this is not possible. If that is the case, we will still make your complaint our priority and keep you updated on the status of your complaint.
Taking It Further
We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party, the Credit and Investments Ombudsman (CIO). You can contact the CIO at:
1800 138 422 (Free Call)
Credit and Investments Ombudsman
PO Box A252
Sydney South
NSW 1235
Contact Us
f you're ready to turn your dreams into reality or have a general question, please feel free to fill out the form or send us an email. We're here to assist you!