We are delighted to hear from you when we have gone above and beyond as your trusted finance broker. If you have experience exceptional service, please let us know using the contact details below.
If, for any reason, we have not met your expectations and you feel you have not received the highest standard of care from us, please let us know through our complaints process. Through this process we will make sure your concern is addressed quickly and fairly.
You can contact us via any of the following:
Phone: 0419 161 622
Post: PO Box 1311, Noosaville, QLD, 4566
If you need an update on your complaint at any time, please contact us through one of the methods listed above.
While we aim to find a resolution to your complaint straight away, there may be times this is not possible. If that is the case, we will still make your complaint our priority and keep you updated on the status of your complaint.
We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party, the Credit and Investments Ombudsman (CIO). You can contact CIO at:
1800 138 422 (local call cost)
Credit and Investments Ombudsman
PO Box A252
Sydney South NSW 1235